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The "bricks and mortar" issues of facility management – HVAC, lighting, electrical, plumbing, space allocation, security and grounds maintenance – continue to be at the core the facility manager's role. However, the processes involved in addressing these areas have become more complex. The proliferation of regulatory mandates, worker compensation issues, increased employee litigation, and violence in the workplace have redefined the role of the facility manager beyond "gatekeeper" to that of full- scale operations manager. Today's corporations, organizations, and business partnerships invest heavily in their physical plants. It naturally follows that they expect to maximize the return on their investment. Facility managers are seen as the catalysts for ensuring that optimal return. The Facility Manager's Handbook address all of these issues, and provides a multitude of tested ideas, procedures and examples for successfully and cost-effectively managing facility operations. Written in a plain-language, reader-friendly style, it provides a panoramic view of the process by isolating the key areas the facility manager must address, including real estate, space and change management, indoor air quality, emergency preparedness and response planning, communications systems, regulatory mandates and more. A wealth of illustrations, tables and graphs are included to facilitate a clear understanding.

ISBN: 0-88173-432-2
6 x 9, 349 pp., Illus., Hardcover

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1 – Real Estate
• Governmental Factors
• Regulatory & Compliance Issues
• Environmental Protection
• Federal Environmental Laws
• States' Environmental Laws
• Leases
• Ownerships
• Property Appraisals

2 – Space Management
• Problem Identification
• Space Planning Concepts
• Furniture
• Tenant / Occupant Issues
• Technology

3 – Change Management
• Change Management Strategy
• Effectiveness of the Communications Strategy
• Making the Strategy Work

4 – Indoor Air Quality
• Basics of Indoor Air Quality
• Elements of Indoor Air Quality
• Equipment
• Human Activities
• Building Components & Furnishings
• Other Sources
• Effective Communication
• Communication: A Key to Resolving IAQ Problems
• Creating an IAQ Profile
• Sample IAQ Problems & Solutions

5 – Emergency Preparedness
• Key Elements in Emergency Preparedness
• Planning for Potential Disasters

6 – Emergency Response Model Plan
• Using the Model Plan
• Statement of Purpose
• Emergency Management Group
• Emergency Notification & Reporting
• Warning/Alarm Systems
• Fire Safety
• Evacuations
• Maintaining Vital Operations

7 – Communications Systems
• Minimum Space Requirements
• Types of Distribution Systems

8 – The Americans with Disabilities Act
• Background
• Title I & the Facility Manager
• Title II & the Facility Manager
• Title III & the Facility Manager

9 – The Safety, Emergency Response & Hazard Communication Planning Program
• Purpose
• Elements & Scope of the Written Safety Plan
• Getting Started
• Writing the Safety & Health Plan! How to Do It
• Putting the Plan Together

10 – Bomb Threats
• The Nature of Bombs
• Bomb Threats
• Security Against Bomb Incidents
• Responding to Bomb Threats
• Evacuation & Search
• Media Relations
• Summary

11 – Evacuation
• Evacuations
• Bomb Threats
• Evacuation & Search Units
• Additional Considerations

12 – Fire/Life/Safety
• Prevention Issues & Response Measures
• Fire Protection Systems
• General Work Environment
• Electrical System Components
• Building Classifications
• Hazard Classification

Appendix I – ADA Checklist for New Lodging Facilities
Appendix II – Checklist for Existing Facilities: The Americans with Disabilities Act Checklist for Readily Achievable Barrier Removal
Appendix III – Building Air Quality Action Plan Verification Checklist
Appendix IV – Indoor Air Quality Forms
Appendix V – Indoor Air Quality (IAQ) Glossary of Terms
Appendix VI – Accessible Furniture